Waiting for drive to get ready

Ready a couple posts about this problem and nothing I can see helped. I recently bought a simucube 2 pro on eBay and when I plug it in it says waiting for drive to get ready . How do I Solve this problem would I have to get in contact with the seller. And my e stop status says e stop is pressed .

Write a support ticket via simucube.com - thats the official support channel.

Do you have an e-stop button connected there and the button is not pressed down? twist the button and it will pop up.