Hello guys,
I don’t know if this is an heavy period so I come here to ask 
I made a ticket last Wednesday and didn’t have answer.
That quite wired since most of the time i have answer in 2 days tops
It’s not an urgent support since this is for a return
We are not particularly busy right now. Do you have a support ticket number so I can check what has been going on with it?
just get my answer today
@Mika the delay are quite long on the return part 
Ticket #24227
But maybe it’s standard procedure on return
Yeah I believe we will get a notification from our service providers when the return has been checked and then it proceeds to refund phase. But I can’t comment on this ticket since I don’t actually work on that side of our business.
Yeah the only part that was bothering me :
Please inform when you have done so, and we will refund the purchase as soon as our warehouse has received and inspected the return.
It was last week
the most frustrating part is the lack of update. I undestand that inspection take time but some update/ETA is nice for a customer
I just have to wait