Simucube suddenly stops working and device manager error

Simucube 1 Simucube 1 Questions
1

New Win 11 build.
Using latest Simucube 1.0.40.
Do not have granity on my drive, but pretty sure that’s unnecessary anyway.
Simcube has been working fine, until today when I tried to launch iRacing to find that no wheel was detected.
Inspecting Device Manager shows the following error under the USB controller section:

"Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed."

image
image876×586 44.8 KB

Tried power cycle everything (including PC), using different USB ports etc.
No luck.
Simucube has power and I can feel the usual resistance in the wheel, so pretty sure it’s not a mechanical problem or anything to do with the SC1 electronics as I’m seeing solid green lights inside the SC1 enclosure.

I seem to recall a similar issue with an other USB device a few years back, and the solution was to reset my motherboard’s CMOS because once the controller was locked, Windows essentially would not allow it to work, and I could not find a solution anywhere.

I will try this and report back, but would appreciate some help if someone knows of another way to resolve this?
Thanks!

UPDATE: - BIOS CMOS Reset on my PC did not resolve :frowning: HELP!

1 Like
2

Search download and install Microsoft c++ 2010 redistributable.
Then install Microsoft c++ 2015 redistributable. And then the patch for the same.

I just helped someone who recently built a new PC and that is what he had to do.

Apparently the SC1 manual at the Simucube Wiki also has this info in it now.

3

Thanks Joe.
Tried this ,removed the already installed redistributable, restarted my PC, reinstalled it again, restarted again. Then plugged in the Simucube and same exact error.

I am stumped.

4

Did you try to remove offending USB device from device manager?
Right click, select uninstall, reboot PC.

5

Visual studio redistributable files have nothing to with Windows detecting device drivers.

Andrew’s suggestion is good. Sometimes it is good to uninstall the whole USB hub.

6

After many painful hours, ended up resolving this by using an old ‘USB Serial Converter’ driver (FTDI v2.12.28.0 - from 8/16/2017) instead of the updated one (Year 2021) Win 11 installed.
This was the last entry under Universal Serial Bus Controllers in Device Manager.

Bizarre indeed, and glad that I am a hoarder of drivers.

1 Like
7

Where do you find those drivers? Cant find them
If you have a link , i will take it :slight_smile:

8

Found it , but still the same error , dont know what to do

9

Does it do the same on another PC / laptop as well?

10

Hi I have the same problem as described above cod 43 usb does not recognize the device and simucube configurator tool does not see the hardware. very please help because I do not know what is. Thank you Mika