Simucube pro 2 disconnects from game

Hi Guys,

My Simucube pro 2 has recently started to disconnect from the game I am playing. I do not get an error message, but I hear the disconnection sound, the sound you hear when you unplug a usb cable.

Does anyone know how I can overcome this issue?

Thanking you in anticipation.

Is your unit with one or two power supplies?

The unit has two power supplies.

Check that the LED is ON for both of the PSUs. Check power connectors if the LED is not on.

The LED is ON for both of the PSUs and power connectors are plugged in.

OK, then please make a support ticket to us via our website and lets go from there.