Simucube 2 pro suddenly won’t connect to pc anymore

Simucube 2
1

Haven’t touched my rig in a while and came back to give it a crack and my wheelbase won’t connect anymore. It turns on and beeps and there’s a blue light on the back but it won’t connect to my pc and is not recognised by true drive.

I installed new version of true drive still won’t work, took it off my rig and tried other power outlets with a new pc with a fresh install of true drive and the error message usb device not recognised pops up on the pc.

Here is the error message.

image
image3024×4032 3.21 MB

Had no issues with my wheelbase until now. Pretty sure it’s first gen simucube 2 pro with 2 power supplies.

Any assistance with resolving my issue would be greatly appreciated.

Kind regards, Alex

2

As a first test, change the usb cable with a known working cable, and also try a few different ports on your pc. Whilst your usb cable power rails seems ok, there might be a broken data-line.

3

Tried working usb cable, same issue

4

Do you have a laptop you can connect it to? And make sure the correct version True Drive is used to talk to the device - if you use the latest version True Drive, it should prompt you to do a FW upgrade also….

PS: I see you did try on a different PC. so that only leaves 2 possibilities, but most liklyscenario is the usb interface might be kaput. Let’s see what Mika says, but you will probably have to contact your reseller to proceed with RMA.