hi Mika I apologize if you continued to write here, but the support only answered me this morning, the error was yours so I don’t want to wait for my base to be picked up, fixed and then sent back, I spent € 1300 and I am entitled to a new base, so I ask for the shipment of a new base and upon delivery, the withdrawal of the old one so as not to wait long … I await response
There is no other way to fix it than to do it at factory. We just reported this to our factory and are also awaiting on the news from them.
I don’t want a product that will go into service through no fault of my own, I am entitled to a brand new product, plus I don’t want to be without a base for long because it’s not fair to me
I’m sorry but I have to write here again, since the assistance service is not responding, tomorrow is Monday and I still haven’t received instructions on what to do, the mistake is all yours, and I don’t want to wait an eternity for something that I have not created I … so send me a new base and retire this current one … regards
we are on May 10th and I have not yet received a response to the request for assistance …
Our support team is working on it. I do not have more information, as I am not handling support requests directly.
I just received the email where they decided to send me a new base and to pick up the other, thanks to you too for your patience … have a nice day