SC2 Disconnected

Hi everyone, just got my brand new ultimate setup turned it on and it did an update but now it just says disconnected for the operating mode in the software. The on/off light is blue on the estop, the back light on the motor is solid blue and theres a green light on the power supply. I tried the usb cable on my laptop and it connects just fine to my printer and tried the usb cable for my pedals. I’ve tried multiple usb ports on my computer which all work fine with other devices. I downloaded and tried the 2020.3 instead of 2020.4 software versions. I’ve restarted my computer. The estop is released in the up position and lastly I tried on a different computer and still get the disconnected operating mode. Anyone have this or a similar issue?

I see your support ticket about this issue. Lets continue there.