Problem augury software/hardware

hi I am the owner of your augury simocube 1 … I have a problem, I turned on the augury computer and the steering wheel is calibrating but the program no longer recognizes the steering wheel … everything is obscured I am attaching video files to understand the problem.
operating mode DISCONNECTED
profile: UNKNOWN
E-STOP: unknown

please help me thank you

Change USB cable on port X3. Use a new one. Plug it into a different port on the computer…