My Simucube 2 Pro Wheelbase is not being detected on Simucube Tuner

I just purchased a brand new simucube 2 pro wheelbase, and the software (simucube tuner) does not detect the wheelbase. I’ve tried everything, turning it on and off, unplugging, redownloading the tuner, different usb ports, and it shows nothing. My active pedal and passive throttle connect fine! I have no idea what is going on and really need some help.

Click the Settings button, and check that the support for the wheelbase is enabled. It might be that it has defaulted to disabled if you already used ActivePedals previously.