Maximun torque issue

I just install my simucube 2 , I got an issue my actual maximun torque is always at 0, even after I have enable high torque and I move the strenght.
Any idea what could be the issue?

Shut down the device and True Drive. Start device, let it fully start, then open True Drive and save settings at least once.

hi Mika,
Thanks for your answer actually I solved it by changing USB plug.