Firmware won’t update

Just received my new SC2 pro. Open true drive for the first time. Prompts me to update. I keep getting the same error.

Simucube did not boot in Firmware mode in 30 seconds. Recommends unplugging and plugging back in. Nothing seems to work. Even deleted true drive and dL’ ed again. No luck. Please help and thank you

Emergency button was depressed!

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