Disconnected state

For efficient support requests, please consider using the template below. Fill-in the (blanks) and provide additional info when necessary. Thank you! Best regards, Granite Devices team.

I have a question regarding (product) regarding (issue). My simucube 2 sport seems to power on fine and I have blue led. but the status stays in disconnected mode. tried different usb ports and reseated cables. it makes a chime when the blue light comes in but I dont see new usb device appear in device manager like i think it should.

My hardware configuration:
-(drive type)
-(motor type/model)
-(drive firmware version)
-(other details)

Problems arise when:
-(describe how/where it happens)

How it behaves:
-(describe system behavior)

How I would expect it to behave:

I have attached following files:
-(consider adding saved Granity configuration file .drc)

I also would like to share that (additional info).

Note: you can tag the best answer as solution. This helps others to find the solution to the same question.

You should make a support ticket via Simucube.com website.