I recently purchased a Simucube 2 Pro and it looks like the motor was dropped in the shipping process, with the motor falling out of the OEM packaging. NOTE that DHL shipping tape was applied to re-seal the original box.
There was an impact on the front/side aspect of the device, and looking at the size of the gouges, appears to have landed on quite a hard surface (something like tarmac).
I have not powered the unit on, and am trying to figure out if the unit is serviceable. When I slowly turn the shaft by hand, the motion is not smooth and there is a catching point I have to push through that occurs in the same place once every complete rotation.
Advice would be appreciated, but I do have to say this is an inauspicious start to what is a once in a decade upgrade.