Cant Update Firmware: Software Crashes / Cant find Base in Update Mode

Simucube 2 Simucube 2 Questions
1

Hey guys,

I just got my SC2 Pro and was really excited till I want to set everything up. I can connect the Base via varios USB Ports (2.0 / 3.0) but need to extend the USB about 2m (never had any issue with my DD1).

Once I plugged everything up and started the True Drive Software the first time, the Software said I needed to Update the Firmware, after clicking next I got an Error after 30s whichs says the Base is not in Upgrade Mode.

After a look into the device Manger I cant see the Base in any way (Its under USB Input Devices but thats it, there are like 6 and I dont know which is which).
After a restart the True Drive Software just gets stuck (message that says doestn work anymore with a grayish background version of TrueDrive). Once I unplug the base, it instantly “works” again.

I tested this on my girlfriends computer and a latop and all 3 get me about to the same result…

what can I do? Is the base defect?

2

Have you released the emergency stop button?

ETA: From the manual:

First start
On first startup, it is likely that the True drive software will show a firmware update prompt.
Update the firmware using the wizard. True Drive will close upon successful finish of update, and
relaunching will give user normal access to software.
Note: Take care that the torque off button (e-stop) is not pressed in on first power up when going
to firmware update

3

I suspect this indeed the case. It is also mentioned on the very first page of the firmware update window.

Twist the button slightly and it will pop up.

4

The twist was I did not connect the emergency button, because I dont need it. The moment I connected it, it kinda worked.
WTF…this needs to be put into the manual…

5

it is already in the manual

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