Cannot enable high torque mode

after update true drive 2022.7,
the column (enable high torque mode) was dim
(mouse on function useless)
please help.

The system has not reached Operational status, it is waiting for the servo drive to initialize.

Do you get an error message eventually?

thank you for reply,
I do not get any error message at all.

Interesting. Which version did you update from? Did that release work?

I update a version from: Simucube_2_True_Drive_2020.10
thank you again, after I switch off the power supply, and turn it on again, it appear
a: fault location ID :440205,