Ascher racing F28-SC not recognised

Hi all, wondering if someone can help me with my issue. My steering wheel is recognised by the simcube, the correct wheel picture is showing, but the battery is not recognised. The buttons on my wheel won’t work and any game crashes when I try to use it. I have tried swapping the battery 3 times but it hasn’t changed anything and I have held both paddles at the same time but nothing. Wondering if this is an easy fix or if anyone has had the same issue before, any suggestions are appreciated.