For efficient support requests, please consider using the template below. Fill-in the (blanks) and provide additional info when necessary. Thank you! Best regards, Granite Devices team.
I have a question regarding (product) regarding (issue).
My hardware configuration:
-(drive type)
-(motor type/model)
-(drive firmware version)
-(other details)
Problems arise when:
-(describe how/where it happens)
How it behaves:
-(describe system behavior)
How I would expect it to behave:
-(describe)
I have attached following files:
-(consider adding saved Granity configuration file .drc)
-(screenshots)
I also would like to share that (additional info).
Note: you can tag the best answer as solution. This helps others to find the solution to the same question.