I used a DD1 for about 6 months. Fanatec pushed out a software/firmware update, which I installed. Then the base started just spinning when powered up. Contacted support, which is a lengthy and clunky process, and they had me downgrade the firmware. The base still didn’t work, just spun upon power up.
They had me return the base to California, and I didn’t hear a word for three weeks. I emailed them and three days later they responded saying that their technician was out sick and they’d got to it when he returned.
In the meantime, I ordered a SC2 Pro from SRB. It arrived in three days to the US. I got the SC2 conversions from Sim Racing Machines, which arrived in three days from the UK, and were simple to hook up to my Fanatec wheels. I was up and running in no time.
There is no comparison between the DD1 and the SC2 in my opinion. The detail felt in the SC2 is far better than the DD1 as well as the software being much easier to use and not at all buggy.
The email response from SRB and SRM is second to none.
Six weeks later, Fanatec sent a new DD1 which I promptly sold and I’m not looking back!