Hello!
I have a problem with my pedal misbehaving. I tried to see what’s what and when I move the cable it moves chaotically. What could be the problem and is it fixable? I have a video, I can upload it somewhere and attach the link to it if that would help. Thanks.
You can upload it here, but if you want official support, make a support ticket.
Hello!
I’m unfortunately unable to attach the video on this forum. Is it at all possible to be solved without involving official support?
Unfortunately whenever there is a loose port or something like that it tends to be some type of hardware issue, for which our support could have some tips or things to try, so in order to proceed you will need to make a ticket.
I have tried reconnecting all the cables like the support asked me to, the weird artefact is gone, but now something else is going on, could you help me?
The pedal activates and calibrates just fine (though with the message that force was applied during calibration which is not true), but then it doesn’t move at all and doesn’t read any force. What’s up with that?
I would write a support ticket. If you get warnings about force being applied in calibration, maybe there is something wrong with the load cell, or that there is a loose connection that our support may instruct you to check.